Troubleshooting: White Ink Flow Problems

Problem

Does your capping station and sneeze tank look like A or B?

messy capping station and sneeze tank

Solution

White ink flow problems can bring production to a halt. In most cases it can be resolved before becoming a costly repair with preventative measures. If your experiencing white ink flow issues, we need to determine if the problem is hardware or software related.

Note: This document is for only Summit Models printing through "Navigator Rip Software".

If your capping station and sneeze tank look like A your problem is most likely hardware related.

  1. Using your ink syringe; pull from the waste ink lines until the ink in the syringe is a light greyish/green color. This step may need to be repeated several times.
  2. Perform a head clean to remove excess ink from the bottom of the print head.
  3. If steps one and two do not resolve the problem please contact a MESA technician.

If your capping station and sneeze tank look like B your problem is most likely software related. Please see the instructions below.

  1. Select the file at the top of the Completed Jobs list. Then hold the "CTRL" button while pressing "A" on the keyboard.
  2. Right click on the top job and select Remove.
  3. Repeat steps 1 and 2 for all other print jobs.
  4. Close Navigator.

Now please restart your printer and software. If this did not resolve the problem please contact a MESA technician.